Postal Address Web Address

LIGHTOBJECT (Annex Depot)
21 Blue Sky Ct. #A
Sacramento, CA 95828

For tech support: Tech support & manual
For sales: sales@lightobject.com

Other issue: contactus@lightobject.com

Sales:
Tel: (916)572-6080
Tel: (916)383-8166
Fax: (916)880-5600
9:00AM ~ 5:00PM Pacific Time (PST) Mon~Fri

10:00AM ~ 4:00PM Pacific Time (PST) Mon~Fri (pick up time)

If you have any technical questions, please either email us or post it on our forum site: Tech support & manual. We will not provide phone support until your question is posted with detailed information, pictures are recommended. All phone support is limited to 5min intervals or you may consider Paid Phone Support 

 

SHIPPING, RETURNS & REFUNDS POLICY

At LightObject our primary goal is to exceed our Customer’s expectations. However, we know “things happen” so please take a moment to review our Returns and Refund Policy:

SHIPPING

Laser Tubes ordered after 12pm PST will be shipped out the following work day. We test each tube before shipment and proper packaging takes extra time as well. 

All other orders received after 1pm PST will be shipped out the following work day. 

If you need Next Day, 2nd Day or any other form of Express Shipping please contact us at contactus@lightobject.com with “SHIPPING REQUEST” in the subject line.  Or you can call us at 916 572 6080.

RETURNS & REFUNDS


LASER MACHINES:

All of or Laser Machines have a 100% money back guarantee minus shipping/handling and a 15% restocking fee if you return your unit in like new condition within 30 days.  This applies to the Laser Machine only and excludes optional accessories, see below. Laser Machines are extremely heavy and therefore expensive to ship, thus the fees.

Of course, if any parts damaged while in transit will be replaced immediately, free of charge.

LASER TUBES & OPTICS:

No refunds allowed.  We will exchange the product within 3 days of purchase for the correct size/item.  Please email us ASAP via email so we can arrange shipment of the correct item.

ALL OTHER ITEMS:

All optional accessories including water chillers, rotary attachments, etc. have a 20% restocking + shipping fee is deducted from the price of the item. 

If you have any questions about our Returns & Refund Policy please email or give us a call and we’d be happy to assist you.

RETURN PROCEDURES:

  1. For a refund or exchange, most products may be returned within 30 days of original purchase date.
  2. Product must be in original box with original accessories, packaging, manuals, and registration card in undamaged, clean, and brand- new condition.
  3. Product that is returned incomplete, damaged, or with serial number missing or tampered with will not be accepted for return.
  4. If the product returned has any data or information stored on a memory or storage device, LightObject shall not be responsible for the transfer of such data or information to another product given to the customer as an exchange, or for the loss of any data or information or to maintain the confidentiality of any data or information still residing on the returned product.
  5. Refunds will be issued by same method as payment.
  6. Service, delivery, and installation charges are non-refundable once performed. 

To return a product shipped from LightObect.com, please follow the steps listed below:

1. Call LightObject at (916)-572-6080 or email us at contactus@LightObject.com and obtain a Return Authorization Number (RA#) within 30 days of the date your order was received. A Return Authorization Number is required for all returns. Please have your order number available for reference when calling or include it in your email.

2. Verify that all merchandise is in its original packaging with the UPC or barcode intact, and that all components, manuals, cables, and accessories are included.

  1. When shipping, use a traceable ground shipping method that provides a return tracking number. Be sure to keep this number for reference. 
  2. Return items to:
    LightObject RETURNS
    21 Blue Sky Court
    Sacramento, CA  95828